Privacy Policy
Privacy Policy
Effective Date: 2nd Jan 2026
Website: www.dolpa.com.au
Contact Email: care@dolpa.com.au
1. Overview
At Dolpa, your privacy is important to us. We are committed to protecting your personal information and being transparent about how it is collected, used, and stored.
This Privacy Policy explains how we handle your personal information when you visit our website or make a purchase.
By using our website, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
Personal & Contact Information
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Name
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Email address
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Shipping and billing address
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Phone number
Order & Payment Information
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Products purchased
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Order history
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Payment details (processed securely via third-party providers — we do not store credit card information)
Technical & Usage Information
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IP address
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Browser type and device information
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Pages visited and referring URLs
Cookies & Tracking Data
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Used for analytics, website functionality, and marketing (see Section 6)
3. How We Use Your Information
We collect and use your personal information to:
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Process and fulfil orders
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Communicate with you about purchases, shipping, or support enquiries
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Send promotional emails (only if you opt in)
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Improve website performance and user experience
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Prevent fraud and comply with legal obligations
4. Sharing Your Information
We do not sell or rent your personal information.
We may share your data with trusted third parties only when necessary to operate our business, including:
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Shopify (our ecommerce platform)
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Payment providers (e.g. Shopify Payments, PayPal, Afterpay)
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Shipping providers (e.g. Australia Post)
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Marketing & analytics tools (e.g. Klaviyo, Meta, Google)
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Legal or regulatory authorities, if required by law
All third parties are required to protect your data and use it only for the intended purpose.
5. Your Rights
Depending on your location, you may have the right to:
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Access the personal data we hold about you
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Request corrections or deletion of your information
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Withdraw consent for marketing communications
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Opt out of promotional emails at any time
To exercise your rights, contact us at care@dolpa.com.au.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
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Enable essential site functionality (cart, checkout, login)
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Analyse site traffic and user behaviour
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Improve marketing effectiveness
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.
7. Data Security
We implement appropriate security measures, including encryption and secure servers, to protect your personal information.
While we take reasonable steps to safeguard your data, no system is completely secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Dolpa does not knowingly collect personal information from children under the age of 16.
If you believe a child has provided us with personal data, please contact us and we will promptly delete the information.
9. International Users
If you access our website from outside Australia, your information may be processed in Australia or other countries where our service providers operate.
By using our website, you consent to this data processing.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.
The latest version will always be available on this page.
Last Updated: 8 June 2025
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us: