Every Dolpa order is carefully picked, quality-checked, and packed by our team before it leaves our facility. We process and dispatch all orders within 2–4 business days after payment confirmation.

• Orders placed on weekends or public holidays are processed from the next business day.
• If a delay exceeds our standard window, we'll notify you by email promptly.
• Processing time does not include transit/delivery time.

Once dispatched, your order will arrive within our standard delivery window. Delivery times are estimates and may vary based on carrier and destination.

Dolpa delivers worldwide to the following regions:

We believe shipping costs should be simple and fair. Here's how our rates work:

• Shipping costs are calculated at checkout based on your order size and delivery location.
• Free standard shipping may be offered on eligible orders as advertised on our site.
• All charges are clearly displayed before you complete your payment — no surprises.

We keep you informed every step of the way. Here's what to expect after placing your order:

Please double-check your shipping details before completing your order. Customers are responsible for providing accurate and complete delivery information.

• Dolpa is not responsible for orders delivered to incorrect addresses provided at checkout.
• Packages confirmed as delivered by the carrier but reported missing or stolen are outside our control once handed to the carrier.

If your order is returned to us due to an incorrect address or failed delivery attempts, we will work with you to find the best resolution:

• Re-ship the order to the correct address, additional shipping charges may apply, orr
• Issue a refund for the item cost, excluding the original shipping fee.

Our team will contact you by email to confirm which option you prefer.