Terms of Service
Terms of Service
Effective Date: 2nd Jan 2026
Website: www.dolpa.com.au
Contact Email: care@dolpa.com.au
1. Acceptance of Terms
By accessing or using www.dolpa.com.au (the “Site”), you agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the Site, including browsers, customers, and contributors of content.
If you do not agree to these Terms, you must not access or use our website or services.
2. Store Terms
You must be at least 18 years old, or the age of majority in your state or territory, to use this Site.
You agree not to use our products or services for any unlawful purpose or in violation of any applicable laws.
You must not transmit any viruses, worms, or malicious code.
Any breach of these Terms may result in immediate termination of your access to the Site.
3. Products and Services
All products and prices are subject to change without notice.
We reserve the right to modify or discontinue any product or service at any time.
While we strive to display product information accurately, we do not guarantee that your device’s display will accurately reflect colours, textures, or details.
4. Order Processing and Payment
Orders are confirmed once payment has been successfully processed.
We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear fraudulent or violate these Terms.
If your payment is declined or flagged as suspicious, your order may be cancelled and you will be notified.
5. Shipping and Delivery
Delivery timeframes provided are estimates only and are not guaranteed.
Shipping costs, methods, and estimated delivery times are displayed at checkout and detailed in our Shipping Policy.
Dolpa is not responsible for delivery delays caused by carriers, incorrect addresses, weather events, or other factors beyond our control.
6. Returns and Refunds
We offer a 30-day return policy, subject to eligibility requirements.
Please refer to our Return & Refund Policy for full details regarding returns, exchanges, and refunds.
7. Accuracy of Information
We aim to ensure that all information on our Site is accurate and current. However, errors may occasionally occur.
We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice, including after an order has been submitted.
8. Third-Party Services
We may provide access to third-party tools or links that we do not control.
You acknowledge that such services are provided “as is” and “as available”, without warranties or guarantees of any kind.
9. Intellectual Property
All content on this Site, including images, logos, text, graphics, and designs, is owned by or licensed to Dolpa.
You may not reproduce, distribute, modify, or exploit any content without our prior written permission.
10. User Comments and Submissions
If you submit feedback, reviews, suggestions, or other content, you grant Dolpa the right to use, reproduce, and publish such content without restriction or compensation.
You are responsible for ensuring that your submissions do not violate any laws or third-party rights.
11. Disclaimer of Warranties & Limitation of Liability
Your use of the Site and products is at your own risk.
To the maximum extent permitted by law, Dolpa does not guarantee that the Site will be uninterrupted, secure, or error-free.
Dolpa shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Site or products purchased through it.
Nothing in these Terms excludes rights provided under Australian Consumer Law.
12. Indemnification
You agree to indemnify and hold harmless Dolpa, its directors, employees, and affiliates from any claims, damages, or expenses arising from your breach of these Terms or misuse of the Site.
13. Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be severed without affecting the validity of the remaining Terms.
14. Termination
We reserve the right to terminate or suspend access to the Site at any time if these Terms are violated.
15. Governing Law
These Terms are governed by the laws of New South Wales, Australia.
16. Changes to Terms
We may update these Terms from time to time. Changes take effect immediately upon being posted on the Site.
It is your responsibility to review these Terms periodically.
17. Contact Us
If you have any questions regarding these Terms of Service, please contact us: