Returns processed as a bank or card refund are subject to a 20% restocking fee plus the original shipping cost. Choosing a Gift Card (store credit) gives you the full product amount with no deductions.

• Item returned within 30 days of delivery
• Item is unused, unworn, and unwashed
• All original tags are still attached
• Item is in its original packaging
• Proof of purchase (order number or receipt) is provided

• Sale / discounted items — all sale items are final sale
• Items returned after the 30-day window
• Items that have been used, washed, or altered
• Items without original tags or packaging
• Wrong size selected by the customer at checkout

As a gesture of goodwill, we are happy to offer you a 50% discount on a new order for the correct size. Simply contact us at care@dolpa.com.au with your order number and we will send you a personalised discount code.

When you choose a Dolpa Gift Card, we issue the full product amount as store credit. No 20% fee, no shipping deduction from your product value. Your gift card never expires and can be used on any future order.

If you prefer a refund to your bank account or original payment method, a 20% processing fee plus the original shipping fee will be deducted from your refund total. Bank refunds are processed within 5–10 business days after approval.

🎁 Gift Card (Store Credit):
Full store credit issued: $100.00
No deductions on product value — you only pay your return postage.

🏦 Bank / Card Refund:
Product Cost: $100.00
− 20% Processing Fee: −$20.00
− Original Shipping: −$12.00
You Receive: $68.00 back to your bank or card.

Email us at care@dolpa.com.au within 30 days of receiving your order. Include your order number, the item(s) you wish to return, and your reason for the return.

Our team will respond within 2–3 business days with a Return Merchandise Authorisation (RMA) number and full instructions. Do not send items back without an RMA number.

Securely pack the item in its original packaging with all tags attached. Write your RMA number on the outside of the parcel. All customers are responsible for their own return shipping costs unless the item is defective or incorrect.

Once received, we will inspect the item within 3–5 business days. We reserve the right to refuse returns that do not meet our eligibility criteria.

Upon approval, your refund will be issued as a Gift Card (full credit) or bank refund (less applicable fees) based on your preference. You will be notified by email once processed.

• No restocking fee or shipping deduction will be applied
• We will cover all return shipping costs
• You may choose a full replacement, Gift Card, or bank refund
• Please contact us within 7 days of delivery with photo evidence

Items purchased at a discounted or sale price are not eligible for return, exchange, or refund under any circumstances, except where the item is proven defective or incorrect. This includes items purchased during promotional events, clearance sales, or with discount codes. Please choose carefully.

Regardless of your location, all customers are responsible for their own return shipping costs. We strongly recommend using a tracked and insured shipping service, as Dolpa cannot be held responsible for lost or damaged return parcels. Customs duties or import taxes on returned goods are the customer's responsibility.

If a product has a major fault or does not match its description, you are entitled to a remedy under applicable law. Our processing fees and sale item restrictions do not apply where your statutory rights grant you a mandatory remedy.